Our experience working with SouthAmerica.travel has been outstanding.
I have had the pleasure of working with Ney Ottoni during the last five months as our travel coordinator for a recent trip my family took to Chile. Our experience working with him has been outstanding. Ney always responded promptly and professionally to email and faxsimile inquiries. His tone was always friendly and responsive to our questions, concerns, and needs.
I greatly appreciated when he called me personally prior to our departure to answer any remaining questions, check our itinerary, and explain how our tour would start once in Chile. He even helped us while we experienced a small glitch in our travel plans while in Chile. He was attentive and advocated for us when we needed him most.
It is with great satisfaction that I write this letter of appreciation and request that it be considered in his future evaluations. It is in part because of Ney, his professionalism, and his regard for his customer, that I will recommend SouthAmerica.travel to any friend, colleague, and family member.