Ashley and I would like to thank you for your part in organizing our recent trip to South America. The planning process proceeded over an eight week period and throughout you were very patient with our questions and requests to change dates or parts of the itinerary. All questions were answered promptly and thoroughly so that when it came time to book we were confident that we were booking with the right company.
Once in South America all airport transfers,tours and flights were as scheduled. The tour operators we were booked with were of good standard, the standout being Giardino Tours in Arequipa.
The guide (Alex) we had on our city tour in Arequipa was knowledgeable and a pleasure to spend time with. On our trip to the Colca Canyon with Giardino, we felt safe in their vehicle and with their driver on the sometimes scary roads to the Canyon. Our guide was Louis, he was exceptional in his knowledge and with his sense of humour, made the tour memorable for our group of ten, so much so that everyone was hugging him on saying goodbye and this was after only two days!
When there was a problem (out of the hands of SouthAmerica.Travel) when our overflight of the Nazca Lines was cancelled due to a fire truck being out of order, we were informed promptly and our money was refunded the same day. We were reassured by these actions that we were being looked after as we travelled and that assistance if required was only a phone call away and would be promptly dealt with.
The majority of the hotels were in good locations and of a standard appropriate to the star rating, our particular favourite was El Mapi In Agius Calientes where the food was fabulous.
Our itinerary was enjoyably busy with something exciting happening everyday and as a bucket list trip for us met our expectations.
We would like to thank all at South America Travel that were involved with the arrangements for our holiday and our travel consultant, Jason, for his part in making our holiday so memorable and we look forward to travelling with you again in the future.