Booking Conditions - SouthAmerica.travel Tours and Travel |
Tour Information & Conditions
How to make your Reservation
After selecting your tour and departure date, simply complete and submit the
BOOKING FORM, including total flight costs and deposit. SouthAmerica.travel
accepts bank transfer, check, Visa, Mastercard, American Express or Discover.
Deposits are generally 10% of the land package price. Minimum
US$ 250 per person. A higher deposit may be required for customized itineraries,
special events such as Carnival, or for securing special flight arrangements. Some
flight tickets and special non-refundable land arrangements (such as Carnival and
New Year's accommodation) may not be paid by credit card. See also note in
International Flights section below. Please make your reservations as early as
possible since many flights are completely filled 3 to 6 months before departure.
Final Payment
Final payment is due 45 days in advance of the tour. These payments are due in
our office or submitted online 45 days prior to the departure date. If reservations
are made less than 45 days prior to departure, payment in full is required at the
time of booking. If final payments are not received on time, SouthAmerica.travel
may cancel the reservation and invoke the cancellation fee.
Cancellations, Changes & Refunds
If a cancellation in writing is received by SouthAmerica.travel not less than 60 days before departure, your deposit will be refunded, less a US$250.00 per person service fee as well as any non-refundable items. If you must withdraw or make a change 60 days or less prior to departure, the following fees will apply:
60 Days to 46 Days prior to departure 20% of total (min. US$250)
45 Days to 31 Days: prior to departure 35% of total
30 Days to 15 Days: prior to departure 50% of total
14 Days to Day of Departure: 90% of total (100% thereafter)
Additionally, $175 or more may be assessed for changes in air travel bookings after tickets have been issued, if change is allowed by carrier, in accordance with the airline’s and issuer’s change and cancellation policies, and depending on the booking class of the ticket. Fee assessments and changes are the responsibility of the ticketing agent and airlines. Certain items (including but not limited to Carnival & New Year's hotel deposits) are non-refundable and therefore excluded from the refund policy.
To protect yourself against unforeseen circumstances, we recommend the purchase of Travel Insurance. See SouthAmerica.travel/insurance
Surface Travel & Sightseeing and Land-Only Tours
Ground arrangements include inter-city travel by air-conditioned car, van or motor
coach, train, plane and schooner as per the itinerary. If you wish to make independent
flight arrangements, you may still reserve the land portion of a tour.
Flights
Your air transport is a contract made with the airline through the ticketing agent,
which may be independent of SouthAmerica.travel. Listed prices for flights are
estimates only, based on best space availability, and are not guaranteed.
SouthAmerica.travel works with various agents to secure the lowest fares available.
Tickets may be issued by a 3rd party consolidator directly. The airlines hold a limited
number of seats at the listed prices; other fares are negotiated at the time of booking
to get the best possible fare. For early bookings, we may be able to negotiate a
lower price. In some cases, the airlines may demand immediate payment at the
time of booking to hold seats on airpasses. SouthAmerica.travel or its agents will
inform you about this when the situation arises. Often least cost bookings require
immediate payment, in full, and are non-refundable. Air transportation is in economy
class on scheduled airlines unless otherwise requested.
Tickets are issued upon receipt of full payment and once issued, are non-refundable. Requests for specific airlines and/or seats are accepted as preferences only and cannot be guaranteed. All airline seat assignments and frequent flyer programs are under the control of the respective airlines. Domestic overnights due to flight scheduling are the responsibility of the Traveler. We suggest you contact the airlines directly regarding seat assignments and special meals.
Airport Taxes
If not collected in advance by the airline, airport taxes must be paid by the Traveler
at check-in. Please call the airline in advance if unclear whether airport taxes are
included in your fare.
Visas and Immunizations
Visas are required in advance for North Americans traveling to Brazil, and may be
required for other nationals. Information regarding visa requirements for all countries
can be found at SouthAmerica.travel/visas or at www.state.gov Information
regarding immunizations can be found on the website of the World Health Organization
(www.who.int). You are strongly encouraged to consult a physician.
Meals
Many foods in South America will be familiar to North Americans and Europeans,
and include many additional - and amazing - flavors! Please inform your tour director
or guide of special dietary requirements at your first meeting; s/he will do his/her
best to arrange for other meals.
Single/Triple Rooms
A limited number of single rooms are available at the supplement shown for each
tour. Triple room accommodations are available on a limited basis, sometimes at
a reduced price. Triple rooms usually consist of a twin-bedded room with an additional
folding bed or cot for the third person. They may not be comfortable for three adults.
Hotels
Hotels reserved for our tours are rated as First Class or above, and are indicated
by the appendage **** in the itinerary. The few exceptions (generally, small hotels
and pousadas (B&B's)) have been chosen for location and/or atmosphere. All hotel
and pousada rooms provide en suite private bath (and/or shower) and toilet. These
hotels are clean, comfortable and located to best facilitate guided sightseeing of
the area. Hotels reserved for each tour are indicated in the online itinerary where
possible. If, for any reason, it becomes necessary to utilize other hotels, they will
be of a similar or higher standard. Where not, compensation will be provided.
Small Groups
In cases of groups of less than 10 passengers, intercity transport may be on regularly
scheduled first class intercity coaches or planes. In such cases, a guide/driver will
escort you from your hotel/sightseeing to the coach station or airport and assist with
check-in. Another qualified guide will await your arrival at your destination, and will
assist with transfer to your hotel. Dates for tours are guaranteed; however,
should a group consist of only 1 passenger, Single Traveler fees may apply.
Tour Price Does Not Include
Beverages, meals not detailed in the itinerary, as well as desserts at barbeque (all-you-
can-eat) "Rodizios"; personal expenses including passport & visa fees, optional
sightseeing tours, traditional end of the tour gratuity to your Tour Director or
City/Sightseeing Guide (generally $3-5 p.p./per day) and Driver (generally $2-3
p.p./per day), tips to local city guides, and all other items of a personal nature. Travel
Insurance such as trip cancellation, lost baggage, and emergency medical, is also
not included and is highly recommended (see SouthAmerica.travel/insurance).
Contractual Terms and Obligations
Universal Understanding LLC, dba www.SouthAmerica.travel, hereafter referred to as
SouthAmerica.travel, 322 SE Parkhilll Dr, Chehalis WA 98532 USA, acts solely in
the capacity of an agent for suppliers in arranging for travel-related services that
are not directly supplied by SouthAmerica.travel (such as air and surface transportation,
hotel accommodations, meals, tours, transfers, railway journeys, schooner cruises,
etc.). As agent, SouthAmerica.travel shall not be responsible for breach of contract
or any intentional or careless actions or omissions on the part of such suppliers
which result in any loss, damage, delay or injury to you or your travel companions
or group members. In addition, SouthAmerica.travel and its suppliers shall not be
responsible for any injuries, damages, or losses caused to any traveler in connection
with terrorist activities, social or labor unrest, mechanical or construction failures
or difficulties, diseases, local laws, climactic conditions, abnormal conditions or
developments, or any other actions, omissions, or conditions outside
SouthAmerica.travel's control. Traveler assumes complete and full responsibility for,
and hereby releases SouthAmerica.travel and its suppliers from any duty of, checking
and verifying any and all passport, visa, vaccination, or other entry requirements
of each destination, and all safety or security conditions at such destinations, during
the length of the proposed travel. For information concerning possible dangers at
international destinations, contact the Travel Advisory Section of the U.S. State
Department. For medical information and requirements, contact the Public Health
Service. For tax information and holiday/museum schedules contact the respective
tourist office. By embarking upon his/her travel, the traveler voluntarily assumes all
risks involved in such travel, whether expected or unexpected. Traveler is hereby
warned of such risks and is advised to obtain appropriate insurance coverage
against them. SouthAmerica.travel reserves the right to withdraw any tour or to make
any change in the tour, with or without notice, that SouthAmerica.travel determines
is advisable, including substitution of accommodations or transportation. If any tour
must be withdrawn prior to its beginning date, SouthAmerica.travel's liability is limited
to a refund of monies, if any, received by SouthAmerica.travel for services not
provided. Further, SouthAmerica.travel may decline to accept or retain any person
on the tour at anytime. Should a passenger's conduct become incompatible with
the smooth operation of the tour or adversely affect the safety and enjoyment of
the other passengers, then the tour membership will be withdrawn and
SouthAmerica.travel shall be under no liability to such person. Passenger's enrollment
and payment for a tour shall constitute the passenger's offer to take the tour pursuant
to all of the terms set forth above and in our online and printed catalog, which terms
cannot be varied except in writing by an officer of SouthAmerica.travel. A binding
contract shall exist only after SouthAmerica.travel has accepted the offer by sending
a confirmation to the passenger, either in printed or electronic form. If there is any
dispute between the passenger and SouthAmerica.travel, the parties will submit to
mediation by a mediator chosen by both parties and, if not resolved by mediation,
then by binding arbitration by one arbitrator chosen by the parties, or if no choice
can be made, then by an arbitrator chosen by a federal judge for the State of Washington. All proceedings shall occur in the State of Washington, and laws of the State of Washington shall apply. The passenger agrees to this exclusive jurisdiction and
venue in the State of Washington for resolving all disputes. SouthAmerica.travel
strives to arrange all services to the traveler’s expectations. Should a service supplier
not deliver to the traveler’s expectations, SouthAmerica.travel and the service supplier
must be notified immediately as to allow for the opportunity to remedy the situation.
Should the situation not change to the traveler’s satisfaction, SouthAmerica.travel
must receive notification of the dispute in writing (e-mail or fax) within 24 hours.
Transportation companies, airlines, etc., are not to be held responsible for any act,
omission or event during the time passengers are not on board planes, transportation
or conveyances. The passenger contracts in use by the airlines or transportation
companies when used shall constitute the sole contract between the airline,
transportation company and passenger or purchaser of this tour and 4starSouth-
America assumes no responsibility in this connection. SouthAmerica.travel is not
responsible for typographical errors and all prices shown are in U.S. Dollars.
Prices and conditions published online at time of booking shall take precedence.
Updated July 31, 2010
Hinweis für deutsche Reisende: Nach deutschem Recht wird auf Sie ein Sicherungsschein ausgestellt
| www.SouthAmerica.travel Tollfree (800) 747-4540 1 (202) 517-0145 Fax 1 (202) 318-0569 322 SE Parkhill Dr Chehalis WA 98532 8am-8pm Mo-Su, 7am-8pm Sat EST |
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