Written by Indira MC
Written by: Indira MC
SouthAmerica.travel
When commencing planning a 10 day trip to Chile (Santiago, Atacama and Patagonia), I contacted quite a few tour agencies. While some took a while to respond, Annica responded immediately and was very helpful, informative and consistently responsive. She suggested an itinerary and respectfully reorganized based on our unique requests.
While I was initially a little hesitant to work with a Company not based in the country that I was visiting who also had not much of a presence on internet, my fears were quickly allayed. Annica was clear, transparent and assured me that they use local tour operators so that we have would have two levels of contacts at all times.
Everything went off without a hitch. Even after we paid in full we wanted to add another tour and Annica was happy to book that for us. Additionally, when one tour was canceled due to weather, she got us our refund before we even returned home.
Annica did a great job coordinating a custom trip (with myself and friends who do not live in the same country) and went above and beyond to ensure that we were happy with all the plans and the changes that we made.
Thanks to the South America Travel team, especially Annica!
SouthAmerica.travel